BJTW (THAILAND) CO., LTD. aims to process and deliver all orders as smoothly and promptly as possible.

1. Shipping Area

We currently provide shipping within Thailand.

International shipping may be available depending on the destination and product. Any applicable international shipping fees, customs duties, import taxes, or other charges will be the responsibility of the customer unless otherwise stated.

2. Processing and Delivery Time

Orders will be processed after payment has been successfully confirmed.

Estimated delivery times will depend on the destination, shipping carrier, product availability, and order volume.

Delivery times are estimates only and may be affected by weekends, public holidays, weather conditions, shipping carrier delays, incorrect delivery information, or other circumstances beyond our reasonable control.

3. Shipping Fees

Applicable shipping fees will be displayed during checkout before the order is confirmed.

Any free shipping promotions or conditions, where applicable, will be clearly stated on our website.

4. Tracking

Where tracking information is available, customers may receive a tracking number or shipment status after the order has been dispatched.

Please allow some time for tracking information to be updated by the shipping carrier.

5. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information.

BJTW (THAILAND) CO., LTD. is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping fees may apply if an order needs to be re-shipped.

6. Delivery Issues

If your order has not arrived within a reasonable period, or if there is an issue with your delivery, please contact us with your order information.

For damaged or incorrect products, please refer to our Return & Exchange Policy.

7. Contact Us

For questions regarding shipping or delivery, please contact:

BJTW (THAILAND) CO., LTD.
Official LINE Account: @bjtw.select
Email: info@bjtwthai.com